Privacy Policy.

We may collect personal information that you voluntarily provide when contacting us, applying for a loan, making a donation, or otherwise using our services. This information may include your name, email address, phone number, mailing address, and any other information you choose to provide.

The information we collect may be used to:

• Provide and improve our services.
• Respond to customer inquiries and support requests.
• Process transactions and fulfill requested services.
• Send service-related notifications and updates.
• Communicate with you regarding your account or requested services.
• Send SMS messages only when you have provided your consent.

We may share your information with trusted service providers who assist us in operating our business or providing services, when necessary and in accordance with applicable laws.

Mobile opt-in, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

SMS Consent Communication

Information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications

If consent has been given to receive text messages from VIGA, messages may be received related to the following: appointment reminders and follow-up messages.

Example: “Hello, this is a reminder of your upcoming appointment with VIGA at 24586 Hawthorne Blvd. Suite 104, Torrance, CA on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”

Message Frequency

Message frequency may vary depending on the type of communication. For example, up to 1–2 SMS messages per week may be received related to appointment reminders and follow-up messages.

Potential Fees for SMS Messaging

Standard message and data rates may apply, depending on the carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method

Opt-in to receive SMS messages from VIGA can be done in the following way: verbally, during a conversation.

Opt-Out Method

Opting out of receiving SMS messages can be done at any time by replying “STOP” to any SMS message received. Alternatively, direct contact can be made to request removal from the messaging list by emailing info@viga.org or calling 1-877-ASKVIGA (275-8442).

Help

For any issues, reply with the keyword HELP. Alternatively, help can be obtained directly from us at https://viga.org/.

We implement reasonable administrative, technical, and physical safeguards to help protect your personal information from unauthorized access, disclosure, alteration, or destruction.

You may contact us at any time to request access to, update, or delete your personal information where applicable.

If you have any questions regarding this Privacy Policy, please contact us: